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Privacy Policy for Bijliwale.Pk
Information We Collect
We collect personal information, including but not limited to names, addresses, phone numbers, email addresses, and payment details, when voluntarily submitted by our visitors and customers during the checkout process, account creation, or newsletter subscription.
How We Use Your Information
We use the information we collect for various purposes, including processing orders, providing customer support, sending order confirmations, and improving our services. We may also use your email address to send promotional materials or newsletters, which you can opt out of at any time.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Third-Party Services
We may share your information with third-party service providers necessary to fulfill your orders (e.g., payment processors, shipping companies). These third parties are prohibited from using your personal information for any other purpose.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can adjust your browser settings to disable cookies, but please note that some parts of our website may not function properly without them.
Your Rights
You have the right to access, correct, or delete your personal information. If you would like to exercise these rights or have any questions about our privacy practices, please contact us at [email protected]
Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this page periodically for any updates.
Return and Refund Policy
Thank you for shopping at Bijliwale.pk. We are committed to providing high-quality products and ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.
Returns
Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You must initiate the return process within days from the date of purchase.
Return Procedure:
Contact our customer support team at [email protected] to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.
Our customer support team will provide you with instructions on how to return the item(s).
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at [your email address] for assistance.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Shipment Terms
Order Processing:
All orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
We offer several shipping methods, including standard and expedited shipping.
Customers can choose their preferred shipping method during the checkout process.
Shipping Locations:
We currently ship to addresses within Pakistan only.
We do not ship to P.O. Boxes. Please provide a physical address for delivery.
Shipping Rates:
Shipping charges are calculated based on the total weight of the order, the shipping method selected, and the delivery address.
Shipping rates will be displayed during the checkout process before payment.
Shipment Tracking:
Once your order is shipped, you will receive a shipment confirmation email with a tracking number and a link to track your package.
Estimated Delivery Time:
Estimated delivery times vary based on the selected shipping method and the destination address.
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Delays and Exceptions:
We are not responsible for delays in shipping due to weather conditions, natural disasters, or other events beyond our control.
If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
International Shipping:
At the moment, we do not offer international shipping.
Order Status and Support:
For inquiries about the status of your order or assistance with shipping-related issues, please contact our customer support team at [email protected] or +92-21-35888631-2.
Contact Us
If you have any questions about this privacy policy, please contact us at: